1. Home
  2. Store Policy

Customer Care

J. Diamonds & Co. Jewelry, has built its business on trust, relationships and great customer service. With our knowledge of the industry and exceptional service, we strive to make every customer's experience meaningful. We are committed to offering knowledgeable, friendly service and providing the finest quality jewelry at the best price. Thank you from all us for your business.


Refund Policy

J. Diamonds & Co. Jewelry, will gladly accept return or exchange any item purchased from us providing it is in new condition within 30 days of the purchase date excluding all custom order, monogram, engraving or personalized NO REFUNDS, Exchanges or Store Credit. Any jewelry that has been altered or worn is not eligible for return, exchange, no refund or store credit since it is no longer new. This includes rings that have been sized, altered, or customized. The original receipt must accompany all returns. Any jewelry purchased on a credit card will be returned on the same card. Returns will only be issued to the original purchaser. All boxes and instructions must be included with all items. Once items have been returned we will issue a refund only for eligible items.


Payment Methods

Credit / Debit Cards- Visa, MasterCard, Discover and American Express

Paypal

Paypal Financing

Klarna- split payments, finance or credit


Custom Orders
If you need a custom order please fill out our order form that is located at the bottom of the page and click Custom Jewelry Order Form. When placing a custom order please allow 24 - 72 hours for us to respond.

Please note there is a $75 non-refundable deposit that will go towards your order. If you cancel your custom order you will not be refunded for your deposit. When your order is ready for shipment we will send you a link to pay for the remainder of your order before it is shipped.  

No refunds for Custom Orders, Monograms, Engravings and all personalized items. (No Exceptions)

All custom orders are usually completed within 7 business days. 

If you have any questions please email us at: [email protected]


TOP