Shipping & Returns
Thank you for visiting and shopping at J. Diamonds & Co. Following are the terms and conditions that constitute our Shipping Policy. Domestic Shipping Policy Shipment processing time All orders are processed 1-2 business days after purchase and is shipped within 3-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Return & Exchange Policy
J. Diamonds & Co. will gladly accept for return for a full refund or exchange any item purchased from us providing it is in new condition within 30 days of the purchase date. Any jewelry that has been altered or damaged is not eligible for return or exchange since it is no longer new. This includes items that have been custom made. The original receipt must accompany all returns along with original package. Any jewelry purchased on a credit card will be returned on the same card. Returns will only be issued to the original purchaser. All boxes and instructions must be included with all items. Any items that have been damaged during shipping can be exchanged for another item only. Please email us regarding your return/exchange at:
The following items CANNOT be returned or exchanged:
Opened or used items
Items that more than 30 days and have elapsed from date of purchase. (This applies to both Damaged/Defective and Unwanted items).
Items without a receipt or proof of purchase.